Organic Jaipur products at a Rajasthan farm

Legal

Pareshani Aapki, Zimmedari Hamari.

Bharose Ka Rishta

How Organic Jaipur handles returns, replacements, and refunds for our A2 ghee, cold-pressed oil, honey, and pickles.

Last updated: 16 September 2026

We want you to be happy with every order. Our range is entirely shelf-stable: A2 ghee, cold-pressed oil, honey, and pickles. This policy sets out one clear set of rules that applies across our whole range.

1. Ghee, Cold-Pressed Oil, Honey & Pickles

For all our shelf-stable products, we accept a return for replacement or refund if, within 1 day of delivery:

  • The product is unopened and in its original packaging, or
  • The product is defective, contaminated, leaking, or otherwise not as described.

We don't accept returns of opened products for reasons of personal taste preference, since these are consumable food items. Any return or replacement must be reported to us within 1 day of delivery. Please contact us as soon as possible if there's an issue.

2. How to Report an Issue

  1. Contact us on WhatsApp or phone at +91 89552 86866, or via our Contact page, with your order number and a description (and photo, where possible) of the issue.
  2. You can find your order number using our Track Order page.
  3. We'll review the issue and confirm the resolution with you directly.

3. How Refunds Work

For both Cash on Delivery and online orders, our team reviews the claim and confirms the resolution with you. Depending on the situation, an approved claim may be resolved by one of the following:

  • Free replacement of the item on your next delivery, or
  • Store credit towards a future order, or
  • A refund using the payment route confirmed with you after review.

Share your order number and payment method when requesting a refund. We'll confirm the refund route and expected processing date when your claim is approved. Completion can depend on the bank or payment provider. Replacements and store credit are typically arranged faster since they don't depend on a bank transfer.

4. Cancellations

You can cancel an order before it has been packed or dispatched by contacting us on WhatsApp or phone with your order number. Once an order is out for delivery, we may not be able to cancel it.

5. Questions

If anything here is unclear, or you have an issue with an order, reach out to us:

  • Phone / WhatsApp: +91 89552 86866
  • Address: GOVINDM RESIDENCY, P.NO 109, Mahapura Rd, Jaipur, Rajasthan 302026

Common questions

Returns & refunds, answered.

Can I return a product after I've opened it?

We don't accept returns of opened products for reasons of personal taste, since these are consumable food items. If a product is unopened, or arrives defective, contaminated, leaking, or not as described, you can request a return or replacement within 1 day of delivery.

How are refunds and replacements handled?

For an approved claim, our team confirms the available replacement, store credit or refund arrangement with you. Share your order number and payment method; we confirm the refund route and expected date before processing.

Can I cancel my order?

Yes, you can cancel an order before it has been packed or dispatched by contacting us on WhatsApp or phone with your order number.