Jaankari Aapki, Hifazat Hamari.

1. Information We Collect

We collect information that you choose to give us, including:

• Order details: your name, phone number, email (if provided), delivery address, and the items you order.
• Account details: if you create an account, your name, email, phone number, and a securely hashed password.
• Contact form submissions: your name, email, phone number, and message when you write to us.
• Reviews: your name and any comment or rating you choose to submit for a product.
• WhatsApp orders: if you order via WhatsApp, WhatsApp/Meta handles that conversation according to its own privacy policy; we only see the messages you send us.

Online payments are processed through Razorpay. We store payment references and status alongside your order, not your full card details. Razorpay handles payment information under its own privacy policy.

2. How We Use Your Information

• To process, pack, and deliver your order to the correct address.
• To contact you about order confirmation, delivery updates, or issues with an order.
• To respond to questions or requests sent through our contact form or WhatsApp.
• To maintain your account and order history, if you have registered with us.
• To display product reviews you choose to submit publicly on the relevant product page.
• To improve our products, sourcing, and delivery service based on aggregated order patterns.

3. How We Store and Protect Your Information

Your information is stored on our order and account database. Passwords are never stored in plain text. They are hashed before being saved. We take reasonable technical precautions to protect your data from unauthorized access, but no online system can be guaranteed 100% secure, and we cannot promise absolute security.

4. Sharing of Information

We do not sell your personal information. We only share your information where necessary, for example:

• With delivery staff and courier partners to deliver your order to the correct address.
• With service providers who host our website and database, solely to operate this service.
• With Razorpay to create and verify online payments, including the order and contact information needed for checkout.
• If required by law, regulation, or a valid legal request from a government authority.

5. Cookies

Our website may use basic cookies or similar local storage to keep you logged in and to remember items in your cart. We do not currently use third-party advertising cookies or trackers.

6. Your Choices

• You can ask us to update or correct the information on your account at any time.
• You can ask us to delete your account and associated personal information, subject to any records we are legally required to retain (for example, order records for accounting purposes).
• You can opt out of promotional messages by telling us via WhatsApp, phone, or the contact form.

7. Children's Privacy

Our website is intended for use by adults placing grocery orders. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time as our services change. The “Last updated” date above reflects the latest revision. Continued use of our website after changes are posted means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone / WhatsApp: +91 89552 86866
• Address: GOVINDM RESIDENCY, P.NO 109, Mahapura Rd, Jaipur, Rajasthan 302026

Registered business name: Organic Jaipur. Privacy questions and requests are handled by the Organic Jaipur team using the phone, WhatsApp and postal contact details above.